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All our users have lost connection to their Realms

We have users connecting to de1a.cloud.realm.io.  

All users are reporting that they are unable to start their app.

The reason for this is because the app is trying to call the Realm and cannot get through so the app becomes unresponsive.


Users have deleted the app and reinstalled but are unable to sync to the Realm to get their data.  I have been able to replicate this.


I have been able to get users to open the app by disconnecting their wifi and connecting to their local Realm data.


Some customers are reporting that all of their local data is missing.  I'm concerned that when the Realm comes back up they will lose all their data on their hosted Realm.


Is anyone else experiencing this issue?  I have raised two tickets with our cloud instance url.




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