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Cannot restore account

My account is showing cancelled status after failed payment. It asks me to add new payment method, which I did. But its still showing account cancelled and contact support. 

I sent about 2-3 mails and opened a ticket on urgent priority . But its been 2-3 days no response, no reply anything. 

I cannot use my instances and my customer have been affected. 

Please where should I request or is admin/mod here to look at the problem?

 

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