Dear Realm users,

As you’re probably aware, Realm was acquired by MongoDB in April 2019. Since then, we’ve been working on understanding the various customer interactions and are now making some changes, including the move to a new portal experience and to the MongoDB Atlas Developer Support plan.


With this change, you can expect:

  • Improved response to your high priority cases

  • 8-hour initial response time SLA on S1 - Blocker issues

  • 24/7, 365 access to the Support portal where our experienced engineers will offer more Realm-specific assistance and guidance

  • End-to-end assistance and advice from our dedicated team, as well as access to knowledge base articles created by MongoDB and Realm engineers

  • Increased visibility and access to your cases at any time via one unified platform

What’s next:


  • We’re deprecating the current Realm Support portal on September 7, 2020

  • Sign up for Atlas Developer support for $49/month:

    • Create a free Atlas account and to replace your current Realm Cloud plan (this means your monthly Realm Cloud plan will remain, but you will only be paying $49 a month)

    • Make sure to name your org with the naming convention "Realm Cloud - ” e.g. “Realm Cloud - Test”