We encourage you to convert your existing Realm Cloud subscription into an MongoDB Atlas Developer subscription. This will enable you to access the MongoDB Support portal which will offer a better support experience in terms of responsiveness as well as improved Realm Support. 

An email was sent on April 22nd, with subject '[Action needed] Your Realm Support access', describing this option in more detail, which instead of 30$/month would be 49$/month. 

This would provide you with a better and extended support experience, access to our MongoDB Support Portal and would include your current Realm subscription (those 30$/month would be cancelled).

What’s next:

  • Sign up for Atlas Developer support for $49/month:
    • Create a free Atlas account and to replace your current Realm Cloud plan (this means your monthly Realm Cloud plan will remain, but you will only be paying $49 a month)
    • Make sure to name your org with the naming convention "Realm Cloud - ” e.g. “Realm Cloud - Test”