Support Basics

What is Realm Support?
Realm Support gives customers help on technical issues and additional guidance to write their Realm powered applications. Customers can choose a tier that m...
Wed, 28 Feb, 2018 at 11:08 AM
What type of issues are supported?
Your Realm Support covers development and production issues for Realm products. Troubleshooting Realm API and SDK issues Best practices for integrat...
Wed, 28 Feb, 2018 at 11:15 AM
How do I contact Realm Support?
Start by signing up for an account and then submit a new ticket.   Note: Technical Support is only available to paying customers.  Please see the follow...
Wed, 28 Feb, 2018 at 3:07 PM
How do I purchase Realm Support?
Please contact your sales representative or email sales@realm.io.
Wed, 28 Feb, 2018 at 11:31 AM
How do I cancel Realm Support?
 Please contact your sales representative or email sales@realm.io
Wed, 28 Feb, 2018 at 11:32 AM
What are my options if I need help but cannot commit to paid support?
Realm platform users may able to receive assistance via the MongoDB Community forum (general and technical questions), Stack Overflow (programming Q & A...
Fri, 27 Mar, 2020 at 4:39 PM
Upcoming changes to our Realm Support Portal
Dear Realm users, As you’re probably aware, Realm was acquired by MongoDB in April 2019. Since then, we’ve been working on understanding the various cu...
Mon, 25 May, 2020 at 3:01 PM
Converting your Realm Cloud Subscription to Atlas Developer
We encourage you to convert your existing Realm Cloud subscription into an MongoDB Atlas Developer subscription. This will enable you to access the MongoDB ...
Thu, 18 Jun, 2020 at 9:21 AM