Support Basics

What is Realm Support?
Realm Support gives customers help on technical issues and additional guidance to write their Realm powered applications. Customers can choose a tier that m...
Wed, 28 Feb, 2018 at 11:08 AM
What type of issues are supported?
Your Realm Support covers development and production issues for Realm products. Troubleshooting Realm API and SDK issues Best practices for integrat...
Wed, 28 Feb, 2018 at 11:15 AM
How do I contact Realm Support?
Start by signing up for an account and then submit a new ticket.   Note: Technical Support is only available to paying customers.  Please see the follow...
Wed, 28 Feb, 2018 at 3:07 PM
How do I purchase Realm Support?
Please contact your sales representative or email [email protected]
Wed, 28 Feb, 2018 at 11:31 AM
How do I cancel Realm Support?
 Please contact your sales representative or email [email protected]
Wed, 28 Feb, 2018 at 11:32 AM
What are my options if I need help but cannot commit to paid support?
Non-paying Realm platform users are still able to receive help via the Realm forums and our official Github.  We cannot guarantee any response times for the...
Wed, 28 Feb, 2018 at 11:32 AM