Support Playbooks

Troubleshooting / Information Gathering Guide for Support Team

Self Hosted: Realm Object Server
General Information (always required):  Versions: Server, Client(s), Operating System  Deployment: Single node (most common) or enterprise cluster  Logs...
Tue, 24 Jul, 2018 at 4:31 PM
Realm Database
Start by learning if they are using sync.  If they are not and do not seem like a prospect (i.e. company email), we may not have bandwidth to support.  You ...
Thu, 26 Jul, 2018 at 4:10 PM
Cloud
Hosted ROS General Information (always required):  Instance URL  Versions: Client, (Server is available internally) Logs (debug or trace level) -- t...
Mon, 26 Nov, 2018 at 10:05 AM
Realm Studio
Questions to Ask:  What version of Realm Studio?  Which operating system are you using? What is the behavior?  Is it reproducible?  (If so, what are the...
Mon, 6 Aug, 2018 at 4:16 PM